Over the past year, the Autorité des marchés financiers (AMF) and the Financial Services Commission of Ontario (FSCO) have worked jointly with the other Canadian insurance regulators to implement a common system that will harmonize the complaint data reporting requirements across Canada.

The expanded system was launched on July 1, 2009 so that companies can begin to collect complaint data in the other jurisdictions in accordance with the criteria already established. In keeping with the reporting deadlines currently in effect in Quebec and Ontario, companies are required to report the data collected between July 1, 2009 and December 31, 2009 no later than January 30, 2010.

In June 2009, AMF and FSCO held webinar training sessions for insurance company representatives who received a comprehensive briefing on the new reporting requirement and a live demonstration of the new expanded system.

To download a PDF version of the presentation portion of the webinar, please click on the link below:

If you have any questions regarding the new reporting requirement or the expanded system, please send an email to srp-crs@fsco.gov.on.ca.

• May 8, 2009, letter to company CEO's and Chief Agents (PDF)

• May 20, 2009, communiqué to company complaint reporting designates (PDF)

• Website of the Complaint Reporting System www.srp-crs.ca