If you have a complaint about a loan & trust matter and have been unable to resolve a grievance, alternatively you may choose to write to the Financial Services Commission of Ontario (FSCO) and appeal for assistance.
In your letter you will need to include, an outline describing the nature of the problem and include all relevant facts and documentation. Enclose any copies of letters and other correspondence you have received from your loan & trust company which explains their position on your complaint.
When your complaint is received, it will be reviewed and addressed in a timely manner by FSCO's loan & trust department.
If you require additional information on how to file a complaint, please contact us at (416) 250-7250 or toll free at 1-800-668-0128.
Mailing Address
The Financial Services Commission of Ontario
Licensing & Market Conduct Division
Loan & Trust Complaint
5160 Yonge Street
4th Floor, Box 85
Toronto, ON M2N 6L9